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Returns

Change of Mind Cancellations

You can return your purchase at any time either before or up to 14 working days following the day you receive the goods. Please use contact us page on this website to notify us about the return before posting it back to us.

When returning any goods please include your full contact details and details of the return. Regrettably we are unable to cover return postage.

You are responsible for the safety of any goods being returned and therefore we strongly recommend using a trackable and insured service. No refunds will be issued for items lost or damaged.

Refunds will be made within 14 days of us receiving your return and only after the item(s) returned to us are inspected.

All refunds will incur a £1 transaction charge.

Your returned product must be complete and in 'as new' condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used in any way. It should be returned with the original box, packing and accessories you received with it. Any 'Free Gifts' received with the product must also be returned.

We cannot cancel your purchase when:

- you have used the product in any way,
- any irreplaceable seal has been broken,
- the goods were a special order to your specification or specially ordered for you.

Whilst the goods are in your possession, you must take reasonable care of them and not use them.

Faulty Goods

The following are guidelines. Wherever possible we will respond to your individual circumstances.

If there is a fault with your product within the first 6 months from the date of delivery we will offer a prompt exchange. In all cases we reserve the right to inspect the product and verify the fault.

Stop using the product immediately upon discovering the fault, do not attempt any self repair and use contact us page on this website to notify us about the fault.

Please include all contact and order details and a short description of the fault. We will get back to you very shortly.

This promise does not cover faults caused by accident, negligence, misuse or normal wear and tear and consumable items.

Any replacement goods will be sent to you free of charge.

 

Your statutory rights are unaffected.