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Delivery

Order processing

All orders placed during weekdays (Monday - Friday) before 9am for courier deliveries and 1pm for Royal Mail deliveries will be dispatched on the same day. If you place your order after the cut off time we will endeavour to send it out on the same day but it may be shipped the following working weekday.

Orders placed over the weekend or bank holidays will be processed and dispatched on the first following working weekday.

We use Royal Mail and UK Mail to deliver your goods. During checkout you will be given a choice of shipping services available based on your order weight and delivery postcode.

Deliveries are made Monday to Friday and usually between 8am and 7pm. We have no control over the couriers and cannot obtain a specific hour for the delivery. Occasionally deliveries can be delayed by extreme weather conditions and other random events that are beyond our control. No refunds will be given for late deliveries.

All tracking information will be automatically emailed to you once your goods are dispatched.

In case of UK Mail deliveries you will receive an approximate hourly delivery time slot the morning of the delivery.

Shipping rates

All charges are calculated during checkout. Please simply all of the products to your shopping basket and after providing delivery country and postcode you will be quote the correct rate.

If the parcel is returned to us because there was no one available to receive it or incorrect address was provided, the customer will be charged shipping back to us and for a second delivery.

Receiving goods

All parcels MUST be checked for damage that may occur in transit BEFORE it is signed for. If the parcel is damaged in any way please refuse to accept it or check the contents with the delivery person BEFORE signing for it. If the parcel is signed for as received in good condition it may be impossible for us to claim compensation for damaged items.

Preorders

All preorders will be shipped as soon as products arrive into stock which is indicated by the release date on product page and while ordering. Any other products ordered with a preorder item will be reserved for you and shipped once your whole order is in stock. If you would like to receive your in stock products sooner please place a separate order for them. Please note that we over estimate the due date to allow for delays in transit but occasionally it may happen that stock will be delayed even further and such events are beyond our control but we will update the due date as soon as we are aware of any potential delay. You can cancel your preorder at any point before it is shipped by contacting us.

International customers

International customers - please contact us for a shipping quote.
Please note - it is customers responsibility to check the legality of items ordered in his or her country. HM Hobbies will not be responsible for customs seizure of ordered goods and no refunds will be issued.